Phone Banking
You will enjoy the following automated self-services through our advanced phone banking IVR system:
- Account Balance(s) Own account
- local and international transfers in Saudi Riyals and other currencies
- SADAD bill payments & Ministry of Interior Payment Services
- Report a Lost Card
- Emergency Cash Request
- IBAN & Last 5 Transactions via SMS
- Beneficiary Activation upon login
- Request information/callback on our products
- Loan, Deposit deal Inquiries , Credit Card and Travel Card and recent transactions
- Foreign Exchange Rates
Agent Assisted Services
You will also enjoy the following agent assisted services:
- Inquiry and support on products and services.
- Report your feedback and suggestions.
- Update your P.O.Box and E mail
And much more!
Key Requirements
The Flexx Call service is offered free of charge.
Available to our primary cardholders with an active current, savings or salary account.
Customers should hold a valid mada Debit Card from The Saudi Investment Bank.
Customers should have their mobile phone number registered with our SMS Alert Service.
HOW TO REGISTER
If you already have an account with us, you can register to the phone banking Flexx Call simply by calling 800 124 8000 and press number (2). Our registration process takes only a few minutes.
Before registering in this service, please make sure you have the following at hand:
Mobile phone number registered with the Bank with the SMS Alert System activated
Valid mada Debit Card (Provided that you must be the Primary Cardholder and not the Supplementary Cardholder)
Bank Account Number
Register today by calling 800 124 8000 and selecting option 2 - free of charge!
To check our terms and conditions click here.
During the registration process, you will have the choice of selecting one of the following access preferences:
Inquiry Service:
- Account balance(s) inquiry
- Inquiry about last 5 transactions (by phone or SMS)
- IBAN request by SMS
- Information on your loans and deposit deals
- Information on our products and latest offers
- Agent Assisted Services
Additional services:
- All Inquiry services
- Own account, local and international fund transfers
- SADAD bill payments & Ministry of Interior Payment Services
- Beneficiary Activation
- Emergency Cash request
And much more!
You can simply register for this service by calling 800 124 8000 and selecting option 2 after the language option.
To reset your password, simply call 800 124 8000 and select option 2 after the language option followed by 2.
Your customer number is a part of your account number that appears on your statement of account.
For assistance, please contact 800 124 8000 and speak to one of our agents.